Privacy Policy
Last Updated: 17 August 2026
1. Introduction
Howard Designs Ltd (“we”, “our”, “us”), trading as Lifted Creative, is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have regarding your personal data.
2. Data Controller
The data controller responsible for your personal information is:
Howard Designs Ltd
Trading as Lifted Creative
Company Number: 13854482
Registered Office:
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@liftedcreative.co.uk
Website: https://liftedcreative.co.uk
3. Information We Collect
Depending on how you interact with our website, we may collect:
Information you provide:
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Name
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Email Address
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Telephone number
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Company name
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Details submitted through our contact form
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Information relating to projects or enquiries
Automatically collected information:
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IP address
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Browser type
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Device type
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Operating system
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Website pages visited
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Time spent on pages
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Referral sources
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General website usage statistics
This information helps us improve our website and understand how visitors use it.
4. How We Use Your Information
We use your information to:
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Respond to enquiries
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Prepare quotations
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Communicate regarding potential projects
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Deliver our design services
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Process payments
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Improve our website
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Detect fraudulent or malicious activity
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Comply with legal information
We do not sell your personal information.
5. Lawful Basis
Under the UK GDPR we rely on one or more of the following lawful bases:
Contract:
Where processing is necessary to provide our services or take steps before entering into a contract.
Legitimate Interests:
To operate and improve our business, respond to enquiries, maintain website security and analyse website performance.
Legal Obligation:
Where we are legally required to retain information for taxation, accounting or regulatory purposes.
6. Payments
Payments made through our website are securely processed by Stripe.
We do not store or have access to your payment card details.
Please refer to Stripe’s Privacy Policy for information about how they process payment information.
7. Website Analytics
Our website uses Google Tag and Google Analytics, which use cookies and similar technologies to help us understand how visitors use our website.
These services may collect information including:
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Pages viewed
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Device information
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Browser information
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General location (country/city)
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Time spent on the website
This information is used only to improve our website and understand visitor behaviour.
8. Cookies
Our website uses cookies to:
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Ensure the website functions correctly
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Remember your preferences
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Measure website performance
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Analyse visitor behaviour
Where required by law, we will request your consent before placing non-essential cookies on your device.
9. Sharing Information
We may share information with trusted service providers including:
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Wix (website hosting)
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Stripe (payment processing)
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Google (analytics services)
These providers process information only as necessary to provide their services.
We do not sell your personal information.
10. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this occurs, appropriate safeguards are used to ensure your information remains protected in accordance with UK data protection law.
11. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
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Website enquiries: up to 24 months
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Client project records: 6 years following completion for accounting and legal purposes
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Financial records: 6 years where required by law
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Analytics data: in accordance with Google Analytics retention settings
12. Your Rights
Under UK data protection law you have the right to:
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Access to your personal information
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Correct inaccurate information
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Request deletion of your information
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Restrict processing
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Object to processing
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Request data portability where applicable
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Withdraw consent where consent has been relied upon
To exercise any of these rights, please contact us using the details below
13. Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised effective date.
16. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Howard Designs Ltd
Trading as Lifted Creative
Company Number: 13854482
Registered Office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: info@liftedcreative.co.uk
Website: https://liftedcreative.co.uk
17. Complaints
If you are unhappy with how we process your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
You can find more information or lodge a complaint with the Information Commissioner’s Office (ICO) at: https://ico.org.uk