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LIFTED CREATIVE GENERAL TERMS AND CONDITIONS.

Effective Date: 19/01/2025​

Introduction

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Welcome to Lifted Creative. These Terms and Conditions ("Terms") govern your use of our services and website. By engaging with Lifted Creative, you agree to be bound by these Terms. If you have any questions, please contact info@liftedcreative.co.uk.

1. Company Details

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Lifted Creative is a service provided by Howard Designs Ltd (Company Registration Number: 13854482). The company’s registered website is www.liftedcreative.co.uk.

2. Subscription Packages and Terms

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Subscription package details, including what’s included, are all listed on the "What’s Included" section of the website subscription options and the order page when proceeding to payment.

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  • Essential Plan: Unlimited requests and revisions, with one active request allowed at a time.

  • Premium Plan: Unlimited requests and revisions, with up to three active requests allowed at a time.

3. Project Request Form Details

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To ensure a seamless design process, we request that all clients complete the project request form thoroughly. This ensures all relevant information is provided upfront. Below are the questions included in the project request form:

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  1. Project Title: Please provide a title for your project.

  2. Project Description: Describe the scope and objectives of the project.

  3. Design Type: Specify the type of design required (e.g., Social Media Graphic, Logo, etc.).

  4. Branding Type: Indicate whether branding assets need to be included.

  5. Design Size: Provide dimensions for the design (e.g., for digital or print).

  6. Inspiration/References: Share links, images, or descriptions of styles you like.

  7. Text/Copy: Include all text to be featured in the design. Note: Only finalized and signed-off text will be accepted.

  8. Deadline: Specify the desired completion date, if applicable.

  9. Specific Requirements: Provide any additional instructions or relevant details

  10. Confirmation: Confirm that all provided information is accurate and final (tick box).

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By providing this information, you help us deliver high-quality and timely results tailored to your needs.

4. Submission, Review, and Approval Process

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Upon submitting a design request, clients can specify a deadline. Lifted Creative typically completes requests within 48 hours, and revisions are often delivered sooner. Deadlines can be managed through clear communication and the request form. If a design is not satisfactory, Lifted Creative will work with the client to make necessary revisions until the quality meets expectations.

5. Limitation of Liability

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Lifted Creative strives to deliver high-quality work, but makes no guarantee regarding the outcome or success of your design projects. We are not liable for any indirect or consequential damages arising from your use of our services, including any arising from delays, errors, or incomplete projects.

6. Cancellation Policy

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Subscriptions can be paused or canceled at any time:

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  • Via the Lifted Creative online portal (app.liftedcreative.co.uk): Settings > Profile and Account > Subscription

  • Or by emailing: info@liftedcreative.co.uk

7. Payment Processing

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Payments are collected securely through Stripe, a trusted third-party payment processor. For more information on their terms, please visit Stripe’s official website.

8. Final Design Formats

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Final designs can be provided in the following formats as required: PSD, AI, INDD, PNG, JPEG, PDF and others.

9. Ownership of Designs

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All completed designs and working files are owned by the client. Lifted Creative waives all moral rights over the designs. Clients have the unlimited right to edit, alter, adapt, or arrange designs and are not obliged to use them.

10. Design Quality

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All designs and outputs are assessed and produced to the highest possible standard by Lifted Creative to ensure client satisfaction.

11. Insurance

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Lifted Creative carries professional indemnity insurance, providing assurance of accountability and design quality.

12. Confidentiality

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Lifted Creative agrees to maintain the confidentiality of all client information, materials, and data provided during the collaboration process.

13. Governing Law

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These terms and conditions are governed by the laws of England and Wales.

Modifications to the Terms

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Lifted Creative reserves the right to modify these Terms and Conditions at any time. If any changes occur, clients will be notified via email, and the updated Terms will also be posted on the website. It is the client's responsibility to review the Terms to ensure continued agreement.

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